My baggage didn't arrive, what happens now? Please accept our sincere apologies if your baggage has been mishandled. Despite all care being taken, the baggage sorting system is complex and involves both human and mechanical interaction. Every effort is made to minimise error and the majority of mishandled bags are returned safely within a short period. Once our staff have entered your details into our world-wide computerised baggage tracing system, our search for your baggage begins. The search centres around your originating and transited (if any) cities and traces using a detailed profile of your missing baggage... please inform us here